Never Never Never (part 1) posted: 25 Nov, 2010
Never never never, let some one “handle” your e-mails… As a business we have been asked several times to answer clients mails for them and have always refused.
Your business is just that, yours. the abdication of responsibility no matter how tempting means that promises, and even upsets are being made apparently in your name, and often privately without any way for you to know what is happening, and in the end, your name is everything. We know of several people offering this service and apart from the proceeding example it simply creates a conflict of interest. What happens if they also handle the emails for other clients in the same area? Who gets precedence, when a potential client mails both of you?
There are numerous other problems, but principally by letting someone answer your mail you are misleading a potential client, and that can come back and bite you. If discovered the bond of trust is gone and everyone feels a fool. Apart from the person of course who put you in this position and takes your money for the privilege.
Simple advise, run your business like you do your bank account, carefully and securely. Hope that helps…