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Site outage posted: 28 06 07
A short post to explain our server down time yesterday, below is a summary of a mail received from our service providers yesterday in respect of the problem…
As noted yesterday we suffered a serious and complete break in network traffic due to fibre infrastructure problems.
We have two Fibre connections from the data centre in Glasgow which provides redundant links out of the building to our main connectivity partners in London
On Monday, the West coast link was powered down after the facility it was housed in started taking on water due to heavy flooding. This facility is in Sheffield, say no more, and yesterday at 12.15pm, the East cost line failed with an as yet unspecified cable break in Wolverhampton.
I cannot stress how unusual this set of circumstances is. We have all seen news coverage of the flooding in Sheffield and of how unusual this scenario is. Add to this the line break in a second redundant fibre line and you truly have a disaster scenario.
We will of course be looking at ways of minimising this type of issue in the past however I must stress that we already provide two distinct fibre paths, regardless of them both coming from the same provider. We are aware that several other providers were affected by yesterdays problems including Pipex, Donhost, Star Internet and many others.
Some online press coverage includes the Register
Once again please accept our apologies for the issues experienced yesterday.
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